What exactly is an online community?

An online community, also known as an online community or online web community, is simply a group whose members socialize primarily through the Internet. The community is usually very tightly knit; often, members of the same community are very familiar. For some, online communities can feel more like a second home, consisting of a “buddy list” of people who casually exchange information with one another. For others, participating in an online community can be a great way to meet new people and make new friends.

When establishing an online community, you will first need to choose its direction and focus. Community direction involves deciding what types of activities will take part in your community. Are there going to be gaming, social networking events, polls, and discussion forums? You should decide whether your new community will focus on a specific topic or if it will adopt more broadly. Community managers, or community architects, are professionals who help new community members establish their interests and make these interests a priority for their online community.

Benefits of joining online communities

Here are 5 of the largest benefits of online communities:

  • people-first
  • first-time interaction
  • shared vocabulary and ideas
  • shared experiences
  • connections.

People-centric online spaces are usually made up of people who share the same interests and passions. One of their biggest advantages is their ability to weather uncertainty and navigate through rough seas alongside their fellow enthusiasts, clients, consumers, participants and so on. In addition, these spaces enable business owners to extend their reach by tapping into their target audiences’ shared experiences and understandings.

Social Media – The rise of social media has changed how online communities are built and maintained. As a result, the traditional face-to-face community platforms have experienced a sea change where customers engage in conversation. Building a solid online community platform requires an investment in both time and resources. However, social media marketing will help you leverage the power of these two powerful platforms to boost your sales, brand awareness and deliver the right message to your target audience.

Efficient Connectivity – Another key benefit of online communities is their efficiency in delivering messages, content, and interactions. Your brand’s online presence and relationships are mainly established based on your forums, groups, chats, posts, and replies received. Social media platforms offer an easy way to interact with your target audience and drive traffic to your website. On the flip side, the internet’s changing landscape makes it imperative for businesses to implement new ways to connect with their valued customers and clients. This is done through the development of community platforms such as Facebook, Twitter, LinkedIn and others. These are the backbone of social media management and communication.

Branding and engagement – The fourth significant benefit of online communities is their role in creating a brand identity for your business. Through forums, you can engage your audience and gain valuable feedback on your offerings. You can also use these platforms to promote your brands and engage with customers. For example, run a fitness center. In addition, you can use forums to interact with your target audience and create content marketing.

Expanding your horizons – The fifth benefit of an online community is that it allows you to expand your horizons. Many companies today are choosing social media sites as a part of their advertising campaigns. Most major corporations now use at least a few social media sites in their overall advertising strategies. The result is that you can tap into this massive pool of potential customers and clients.

Effectiveness – Social media platforms are a potent tool for driving quality engagement and word-of-mouth marketing. These platforms can easily measure the effectiveness of your content marketing campaigns by tracking the number of times your posts were liked, shared or commented on. While other online communities do not offer these tools, they still offer a rich number of benefits. For instance, some of these platforms provide an easy and convenient way to join as many communities as you want. In contrast, others provide a rich source of information for all users.

Customer Support and Customer Retention – Online communities’ sixth and seventh benefits are all about customer support and customer retention. When you engage in these communities, you have the opportunity to meet up with other members of your target market. You can discuss strategies on how to serve your target audiences better. For instance, you can share ideas on how to run successful campaigns. You can also share helpful information on how to improve your offerings. As a member, you can get quick feedback on your marketing efforts, which can help you improve customer retention rates.

Branding – Finally, the ninth benefit of community marketing is branding. This can help you gain a distinct brand identity. With so many brands vying for a place in your customers’ minds, you need to be seen as an expert in your niche. Suppose your target audience sees that you can answer their questions, solve their problems and manage your business accordingly. In that case, they will surely choose your company over all the others.

1. Facebook Groups

A significant group can increase your organic reach. Mark Zuckerberg prioritized the growth of the Facebook group feature. Facebook revealed during Summer 2019 that “we have adjusted our algorithm to prioritize the page and group that a person can care for most.” That implies that Facebook will reward you by raising your visibility if you have a group your users participate.

Facebook is a place where people communicate with each other. The Adobe Side Hustle Report revealed Facebook to be the #1 social media site for hustling businessmen. A social media expert, Roberto Blake, proposed “build a Facebook group and put it one through two times a day.” For example, if you are developing a professional team, “publish in the morning and after work time again.” Groups on Facebook have a major commitment payback.

2. Online Forums

Members, customers, and fans can congregate in an online community forum developed by an organization or a brand. They can ask questions, receive help from other members, discuss topics related to the brand, and form social connections.

Organizations can use this community to help build products and develop new ideas for future designs. This is accomplished by introducing community ideas functionalities to your website, enabling you to receive great ideas from your customers. In some circumstances, the Community Manager will have businesses introduce comments to the community to gain an idea of the concept’s traction or not. At other times, the community members will come up with some amazing ideas that other members can remark on. In many instances, communities will have a dedicated product development concept area.

3. Quora

Quora is a virtual community where people may ask and answer questions. Virtual communities are fundamentally distinct from real communities, and they are also fundamentally different from one another. Virtual communities do not adhere to the same set of standards as real-world communities, which we have evolved with. Virtual communities are, in some ways, fictitious, but they are also real differences.

4. Slack Groups

Slack is a collaboration app for the office. It’s a great opportunity for content marketing. Thanks to that, over 2 million people use their program every day.

Georgy Todorov from GetVoIP proposes that Sujan Patel create the Growth Slack community: “They have a channel called ‘Promotion-help.’ Post your stuff and share, tweet, or at least like it with other members. It is ideal for marketers because the majority of the audience are marketers.”

5. Growth Hackers

As part of a growth strategy utilized by value-creating organizations, building meaningful contacts with customers, supporters, and brand advocates can be achieved by engaging in online and offline communities.

The way you position yourself as a brand from the earliest stages can have a tremendous effect on Growth hacking online communities Customers need informal social validation in the form of an engaged, healthy group of brand enthusiasts and influencers (often called the Zero Moment of Truth). Online communities will also support you in testing new features and goods and gain valuable feedback immediately from fans and members of your community.

6. LinkedIn

Members of LinkedIn take up organic engagement. On the platform, we saw a rise. We saw a 60% rise in content creation year over year and a 55% increase in conversations.

Linkedin groups provide community management features not found on other social networks. LinkedIn, for example, keeps your members informed and involved with a daily or weekly feed of what’s happening within the group. Additionally, you can send your members an admin message once a week – an email will arrive in their inbox rather than a notice on the app.

FREE
Digital Marketing

Strategy Session

Coming Soon!

Some of our Clients

LSI helped Rebecca’s Dream create a well designed and functional website. Our site reflects who we are and the great work we do. It’s easy to use, visually pleasing and modern. LSI has also assisted us with curated content for the website and social media along with newsletter design. They have been responsive, friendly, reliable, creative and supportive to our goals, mission and efforts as a non profit. I would highly recommend LSI.

Kathleen Illes, Executive Director | Rebecca's Dream
15 Gift Ideas for a Creative Writer and Marketer in Your Life
9 Signs You Need Help With Creative Writing For Marketing

Related Posts

If you enjoy reading this, then please explore our other articles below:

Back to Blog