You Need to Be Tracking These Social Media Marketing Metrics

You Need to Be Tracking These Social Media Marketing Metrics

Social Media Marketing Metrics Can Show You What’s Going On

Social media marketing is now proving to be one of the most effective marketing mediums, at least on the internet. What’s more, it’s absolutely free except that you’re paying for your monthly internet provider.

However, some social media marketers may be focusing too much on only one particular priority. It may be good to monitor social media data and content such as the number of followers, retweets, shares, and likes, but there may be other metrics that are just as important in social media platforms. When you miss these particular metrics you may be missing some marketing opportunities and this could drive your brand into decline.

Social Media Marketing Metrics Provides Information

For instance, in the case of social shares, they may provide very little information about your customer and product following because:

  • Many social shares are automatically done by bots.
  • Social shares may not come from your targeted niche market.
  • Social shares may be done by people who speak negatively of your brand such as your competition.

Undeniably, retweets, likes, and shares can provide interesting information for marketing purposes, but there are other metrics that can provide even better pointers on the impact of social media efforts.

Brand searching outside social media

According to research, customers that are exposed to a brand or product on social media is 180 percent more likely to search for those on search engines. This is why it is important to go back to basic search engine marketing to monitor how many are searching using their products or brand as keywords. Marketers can also use Google Insights or Google Trends for more effective monitoring.

Other lead growth

Social followers and social mentions do not provide a complete picture of customer brand awareness. However, if you have tools or apps that can monitor how many times certain customers open a marketing e-mail from you, how many web page visits, and how many social interactions before a prospect becomes a customer will show marketers how important marketing efforts are outside social media. This data can be utilized in order to spread out marketing efforts where it can be most effective.

Brand sentiment

There are many social media tools available online, some of them free, that can help you measure the sentiment of the conversations surrounding your brand online. However, even more important in monitoring talk about your brand is having a plan and being able to respond if you find that your brand’s image isn’t as positive as you would hope it would be. To prepare for this possibility, you need to create documents and possible responses in responding to negative brand mentions. You need to make it clear to everyone and your social marketing team as to what your official company response will be and what types of recompense you’re willing to offer unhappy customers.

Social Media Marketing Metrics Can Monitor All Sharing

If you have non-article content posted on your social media platforms such as videos or slideshares, monitor where these content are shared. Interacting with the people these content are shared with may convert them into customers.

2017-02-02T20:40:58+00:00

About the Author:

Chris Grant
Chris is an experienced professional with over 20 years of experience in enterprise management, business intelligence, and strategy. He is an Executive Vice President at LSi Media. As a serial entrepreneur, Mr. Grant has been involved in several ventures ranging from a music production company to a financial services firm, and is the author of: “Wealth DNA: The Master Entrepreneur: Cracking the Code to Massive Wealth in the Enterprise,” and contributing author to: “Five Pillars to Prosperity: Essentials of Faith-Based Wealth Building.”